Refund & Returns Policy

Last Updated: Jun 28, 2026

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please read our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is damaged, defective, or broken upon delivery.
• You received the wrong product.
• The product has missing parts or accessories.
• The item is unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Items damaged due to misuse or improper handling.
• Products showing signs of use.
• Products without original packaging or missing accessories.
• Clearance, sale, or promotional items (unless defective).
• Personalized or custom-made products.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 3–7 business days using the original payment method or another agreed payment method where applicable.

Shipping charges are generally non-refundable unless the return is due to our mistake.

4. Exchanges

We only replace items if they are defective, damaged, or if the wrong product was delivered.

5. Return Shipping

• If the return is due to our error (wrong item, damaged item, or defective product), we will cover the return shipping cost.
• If the return is for any other eligible reason, the customer is responsible for return shipping costs.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may request a return after receiving the order, subject to this policy.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Please include:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

This helps us resolve your claim as quickly as possible.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

• Check your bank account or payment provider.
• Contact your bank or card issuer, as processing times may vary.
• If you still have not received your refund, please contact our customer support.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: zeppship@gmail.com

Whatsapp: Wa.me/0557694094

Website: www.zeppship.com

Business Hours: Monday – Saturday, 10:00 AM – 10:00 PM

We are committed to resolving your concerns as quickly as possible and appreciate your trust in our store.